At NS Crochet, we are committed to ensuring your complete satisfaction with your purchase. We understand that sometimes issues may arise, and we are here to assist you through our hassle-free return and exchange process. Please read our policy carefully before initiating a return or exchange.

1. Damaged Products:

If you receive a damaged product, we apologize for any inconvenience this may have caused. To initiate a return for a damaged product, please follow these steps:

  • Contact our Customer Support team within 7 days of receiving the product.
  • Provide clear photographs of the damaged item, including its packaging, to our Customer Support team.
  • Once your claim is reviewed and approved, we will provide you with a prepaid return shipping label.
  • Ship the damaged product back to us using the provided label.
  • Upon receiving the returned item, we will promptly send you a replacement.

2. Size Exchange:

We understand that choosing the right size online can be challenging. If you have received an item with the wrong size, we are happy to assist you with an exchange. To initiate a size exchange, please follow these steps:

  • Contact our Customer Support team within 7 days of receiving the product.
  • We will guide you through the exchange process and provide you with a prepaid return shipping label.
  • Ship the product back to us using the provided label.
  • Once we receive the returned item, we will send you the correct size.

Please Note:

  • All items must be returned in their original packaging, with all tags attached and in unworn condition.
  • Products that show signs of wear, damage, or alteration will not be accepted for return or exchange.
  • We do not offer refunds. Our policy is limited to exchanges for damaged items or incorrect sizes.
  • Shipping charges are non-refundable, and customers are responsible for return shipping costs unless otherwise specified by our Customer Support team.
  • Actual Product may very.
  • Due to handmade products, there may have slight imperfections it should not be considered as flaws but enhance its handmade nature & character.
  • There will be slight variations in how each product looks & size because they are unique in the world.
  • By ordering you are automatically accept all terms & conditions.

Contact Us: For any questions or concerns regarding our return and exchange policy, please contact our Customer Support team at info@nscrochet.com, We are here to assist you and make sure you have a positive shopping experience with us.

Please remember that by shopping at NS Crochet, you agree to adhere to the terms and conditions outlined in this Return and Exchange Policy.